Be confident while shopping with us. If anything is not right, we’re here to support.
Returns Eligibility
You are eligible to ask for a return if:
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The item is unused and in its original packaging
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Request for a return within 14 days of delivery
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On receiving faulty, damaged, or incorrect item
Non-Returnable Items
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Used or cut products
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Clearance or custom orders (unless faulty)
How to Request a Return
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Email support@hooknloop.com.au with your order number
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Our team will review your request and provide return instructions
Refunds
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After approval refunds will be processed back to the original payment method
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Shipping fees are non-refundable unless the item is faulty
Damaged or Incorrect Items
In case your order is damaged or wrong, please call us within 48 hours of delivery with photos of a fast solution.